Please notice: No Chocolate Shipped From June to September

Due to large holiday volume, AustiNuts cannot guarantee Christmas delivery unless Expedited Shipping is selected. AustiNuts Inc. uses the services of United Parcel Service (UPS) as our exclusive Shipper. All UPS shipping services are available to our customers in the contiguous 48 states. Because we are located in Austin, Texas, UPS provides Ground Service within 5 business days to all points within the contiguous 48 States. If you choose not to use Ground Service (the most affordable but slowest service), we recommend that you carefully compare the various levels of Expedited Services offered, as cost may vary greatly. Please note that shipping to Alaska and Hawaii is available via Expedited Service only (no Ground shipping available).

UPS delivers only to physical addresses. UPS does not deliver to Post Office boxes. To expedite service, make sure that the shipping address you provide is both current and complete. For business addresses, we recommend that you include the business name, the recipient’s full name and title, as well as other address particulars, such as Department, Building, Floor, Suite, Apt, etc. It is always beneficial to include the recipient’s day phone number.

International Shipments: Austinuts does not use UPS for international deliveries, as most countries have specific requirements for clearance of food products through customs. If you wish to ship our products overseas, we recommend that you arrange for our products to be shipped to your address in the U.S., where you can mail them to their final destination via the shipper of your choice.

Shipping via Customer’s Preferred Commercial Carriers: Businesses and individuals who have an established account with any commercial shipper (i.e., UPS, FedEx, DHL, etc.) may choose to use such shipper for the delivery of our merchandise. You must contact us directly by phone, fax or email to arrange for such deliveries. Do not complete your order on-line. Austinuts will charge for packaging and handling for all such orders.

Gift Cards: Do not forget to personalize your order with a customized enclosure card, which we will attach to your gift.

Order Processing Time

Once we receive your Order, we will review and confirm the availability of all of your product selections. We will notify you by email as soon as your Order is processed, and will provide you with a confirmation number that you may use to track the scheduled delivery of your Order.

Your Order will be processed and shipped as quickly as possible. Due to the high volume of Orders we receive during certain times of the year, please consult the following guidelines to ensue prompt and timely delivery.

January – October – All Orders received during this time will usually be shipped the next business day. Orders for 10 or more gift items and/or Orders that require shipments to multiple locations may take between 3 – 5 business days to process. All Orders are processed in the order in which we receive them. If we anticipate a delay in processing your Order beyond the time guideline specified, we will contact you within one business day of our receipt of your Order.

Holiday Season - November & December – At Austinuts we are committed to fulfilling your Order with only the freshest products. We do this by minimizing the time between roasting and shipping. During the Holiday Season we receive a high volume of Orders and inquiries from our retail, wholesale and web-based customers. In order to ensure that the freshest products are delivered in a timely manner, we encourage you to place your Holiday and gift Orders as early as possible, and that you provide us with a specific shipment date. The earlier you place your Order, the more likely it is that we can honor your specific request.

For Orders up to 25 gifts or selections, please allow 5-7 business days for processing. For larger Orders, please contact us directly by phone or fax in order that we may accommodate your needs.

Corporate Gifts - Early Ordering Advice

Austinuts processes a high volume of Corporate gifts throughout the year, but experiences a higher than normal number of Orders during the Holiday Season. Corporate Orders placed by October 15 will receive priority attention, such as guaranteed shipment dates. Further, Orders placed by this time will enable our trained staff additional time to work with you in developing unique gifts, such as one-of-a-kind baskets or gift containers, printed ribbons, private or customized labels, and specialty gourmet foods that are not available during the rest of the year. We recommend that you place your Corporate Order NOW! To learn more about this option, please contact us by phone or fax.

Sales Tax

Because Austinuts Inc is located in Austin, Texas, Texas State Law governs the collection of Sales Tax for all orders. Accordingly, shipments within Texas are subject to a Sales Tax of 8.25%, if applicable. Shipments to all destinations outside Texas are not subject to Sales Tax. In Texas, some food products are subjects to sales tax, while others are not. For example, nuts, dried fruits and trail mixes are not subject to sales tax. In contrast, candy, chocolate covered fruits and nuts, and candied nuts are subject to sales tax.

Special Orders

Many of our customers like to take advantage of our ability to customize products and gift baskets. For example, some customers request unique gourmet products, ask for special nut mixes or flavored nuts, or wish to include Corporate Promotional merchandise, such as coffee mugs, pens, etc, in their baskets. All such Special Orders must be placed in person at our Austin store, or via fax, phone, or email (see above section How To Contact Us). The web shop may not be used for placement of Special Orders!

Our highly experienced customer service staff is always eager to help you with all your special needs and requests, but because fulfilling such requests often take extra time and effort; we encourage you to contact us at your earliest convenience.