Austinuts, Inc. fully guarantees the quality, freshness and integrity of all our products. If you or the person receiving your order is unsatisfied, we will take the following step(s), as deemed appropriate:

1. If the product quality is compromised due to our actions, we can replace it or extend full credit. We reserve the right to request that such merchandise is returned to us for inspection by our quality control experts. We will arrange for the return of such merchandise at no cost to you or the recipient.

2. If merchandise arrives damaged to its destination, please contact us immediately. While we are not responsible to the actions of our Shipper (UPS), the Shipper typically provides insurance against damages to merchandise in transit. You will receive your refund as soon as UPS issues its refund to us.

3. If merchandise arrives late to its destination (as prescribed by our Shipper UPS guarantees), UPS usually refunds the shipping charges. If you experience any delay, please contact us immediately. You will receive your refund as soon as UPS issues its refund to us.

4. In the rare case that an item you order is sold out we will contact you to offer alternative items for shipment. If you order a gift basket, and one of the ingredients is sold out, we will replace it with a similar item of equal or greater value.

A Word of Advice! Because we handle food products, we can not accept return of merchandise unless our guarantee of quality, freshness and integrity is compromised. We offer hundreds of products, from sweet to spicy, from soup to nuts. Please take time to carefully select and order the Austinuts products you wish to enjoy, or wish to share with your family and friends.